Shipping and Returns

Sustainability 

We carefully curate sustainable products and have the same standards for our shipping partners. We work hard to minimize shipping waste. We ask our manufacturers to use minimal packaging materials and opt for recycled/recyclable materials. For manufacturers that use traditional shipping materials, we are actively working with them to find sustainable alternatives. All cardboard boxes and paper packaging tape is recyclable. Some plastic material can be reused or upcycled. 

 

Shipping Terms

We offer FREE SHIPPING on all orders! At this time, we only ship within the Continental U.S. (excluding Hawaii and Alaska). Product orders are processed and shipped within 2 - 3 days.

Our carefully curated products are shipped from partners inside the Continental U.S. and some are shipped from trusted partners in China. All skincare is manufactured and shipped from the US. Shipping timeframes vary by product. Products typically arrive within one to two weeks. As soon as we hand off your package the shipping carrier, you will receive an e-mail from us with the tracking number.

 

Return Policy

Unused items can be returned in original packaging for a refund or store credit (minus return shipping fees) within 10 days of receipt. Skincare products are not eligible for return or refund. All other returns must be approved. Contact us at hello@goodsoulshop.com so we can issue a return slip to print and include with your return. Items without a return slip cannot be processed. 

All unused returns must be in their original form and packaging with no signs of use or wear and tear. We reserve the right to refuse any returns that do not meet these conditions. You should receive a credit within 14 days after receiving your return.

We hope you never receive a damaged or defective item. If you do, please contact hello@goodsoulshop.com within 5 days of receiving the package and we will look into the issue and help you find the right solution.

We are not responsible for damaged or missing packages resulting from errors made by the shipping carrier and will help you file a damage claim if that is the case.